Bodhi Minds

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"True intelligence doesn't announce itself. It listens, learns, and serves quietly transforming complexity into clarity."

The BodhiMinds Philosophy

Four Pillars of BodhiMinds

The foundational strengths that make our AI different.

Literacy

Powerful intelligence that doesn't sacrifice depth for speed.

Clarity

We build AI that respects the nuance and complexity of human experience.

Governance

You should always understand how and why AI makes its recommendations.

Culture

Consistent, dependable intelligence you can trust with critical decisions.

Explore Our Framework

Your Journey with BodhiMinds

A thoughtful, collaborative path from insight to impact.

Build the Foundation

Start with understanding. We listen deeply to your context, challenges, and aspirations. Then we assess your readiness, build AI literacy across your team, and create a prioritized opportunity map

Apply with Precision

Together, we craft and deploy an AI strategy aligned with your values, culture, and long-term vision. Governance guardrails are built alongside the systems, not after. Seamless integration supported by training and change management.

Transform with Confidence

AI adoption becomes part of your organizational culture. Continuous learning and refinement ensure your AI grows wiser with every interaction, adapting to your evolving needs. This is not an endpoint - it is the beginning of a self-sustaining system.

See How We Help

What Leaders Say

Our Client’s Words

Rohit Khanna is one of the foremost innovators and thought leaders in how AI is transforming travel and hospitality. Through BodhiMinds.ai and AI Crash Course, he makes complex AI both accessible and practical, giving leaders at every level the clarity and confidence to implement AI in the real world and stay ahead as the industry rapidly evolves.

Stuart Greif

Chief Strategy & Innovation Officer | Forbes Travel Guide | Microsoft | JD Power | S&P Global | Accenture | Amperity (Unicorn) | World Economic Forum | 50 Most Inspiring+100 Most Influential Travel & Hospitality Leaders

It’s rare to find someone who combines sharp intelligence with such a genuine understanding of the hospitality world. Through our work together developing AI tools and programs for boutique hotels, I’ve seen firsthand how deeply he understands the industry, from the ground-level quirks to the strategic challenges owners face every day. He has a remarkable ability to make complex technology practical and meaningful for hoteliers. Beyond being an exceptional partner in this work, he’s also become a great, trusted friend to me, my family, and our association.

Frances Kiradjian

Founder & CEO
BLLA (Boutique & Luxury Lodging Association)

Having known Rohit for decades, it's no surprise he is embracing new technology with his usual dedication, determination, and astute attention to detail. Rohit doesn't see obstacles, he sees opportunities to deepen his knowledge and experience.
His approach is open and exploratory until he finds the right solution, and when he needs guidance, he's wise enough to seek it. As a leader, Rohit is focused on supporting others and helping them grow. He treats his team as extensions of himself, always caring, always thoughtful, always thinking long term.
Rohit's work ethic is relentless, and he simply never gives up. His new company reflects that same energy, a bespoke, highly customizable approach designed to deliver the perfect fit for every individual and organization.

William Hacking

Director of Food and Beverage at Cavallo Point Lodge

Working with Rohit Khanna and BodhiMinds.ai has been a transformative experience for Exquisite Travel Group. As we developed our AI vision, Rohit provided invaluable clarity on the complexities and execution risks of our systems architecture. His deep understanding of agentic AI shifted our perspective, demonstrating that the true power of AI depends on deep platform integration rather than fragmented systems.
Beyond technical architecture, Rohit has been an exceptional sounding board for our organizational setup and operating procedures. He provided extensive professional direction regarding AI security and workflow optimization, ensuring that our infrastructure remains highly capable and secure as our agents access live booking APIs and client records.
What sets Rohit apart is his pragmatic, results-oriented approach. He helped us identify high-value starting points and guided us toward a focused 30-to-60-day roadmap to prove value through a targeted working agent before scaling. For any travel or luxury hospitality leader looking to implement a responsible and realistic AI strategy, I highly recommend Rohit.

Paul Dhadda

Exquisite Travel Group

"Rohit has been a game-changer for me and for OnSpot."
He’s helping us surf the AI wave, staying at the forefront of a technology redefining our industry without getting distracted (or crushed) by the noise. Rohit brings contagious energy, but what really stands out is the precision of his advice: it’s consistently on point, practical, and grounded in real business impact.
He has a rare ability to spot the opportunity and narrow it down to the few critical moves that actually matter, so we don’t miss what’s important while everyone else is chasing shiny objects. Working with him is a real treat, and I genuinely consider him a thought leader in strategic AI applied to travel and hospitality.
We’ve always been curious and innovative at OnSpot, but with Rohit, I feel like I have a trusted sparring partner I look forward to speaking with every time.

Benoit Cerceau

Founder & CEO
OnSpot Travel Group

Let's Start a Conversation

Whether you are curious about AI strategy or ready to transform your approach to building trust, we would love to hear your story.

FAQs

Frequently Asked Questions

What is BodhiMinds
BodhiMinds is an AI strategy and education advisory that helps service driven organizations adopt artificial intelligence with clarity, confidence, and care. We blend deep service industry expertise with a human centered, philosophical approach so technology supports people, teams, and customers, not the other way around.
BodhiMinds is for leaders, owners, and teams in service businesses who want to use AI to improve experience, operations, and decision making while protecting trust and human connection. We work with hospitality, travel, professional services, healthcare, financial services, luxury retail, and other experience led organizations.
We partner with a wide range of service industries including hospitality, travel and tourism, professional services, healthcare and wellness, financial services, and luxury retail. If your business depends on people, relationships, and repeat customers, we can help you design and implement AI in a way that fits your culture and brand.
A Clarity Call is a focused 45-to-60-minute conversation where we assess where you are on your AI journey, review your service model, and identify practical AI use cases for your organization. You leave with a clear view of where AI can add value in your specific context, the risks to avoid, and recommended next steps.
No, BodhiMinds is independent and tool agnostic, we do not sell software or get commissions from vendors. Our role is to help you choose the right AI tools, design service friendly workflows, and train your people so adoption is safe, ethical, and effective across your locations and channels.
Unlike generic AI firms, BodhiMinds focuses specifically on service industries where trust, human connection, and experience are central. We combine AI expertise with real world leadership experience in service operations and change management, so your AI strategy is grounded in people, process, and long-term brand value, not just technology pilots.
BodhiMinds is led by Rohit Khanna, a seasoned service industry executive and Perplexity Business Fellow who has dedicated his career to elevating guest and client experience. In this era, it is all about community, and Rohit's work centers on bringing diverse minds together to co create practical, human centered ways of using AI. By combining real world leadership in hospitality with deep exposure to intelligent technology, he helps organizations protect the human side of service while unlocking the possibilities of AI.
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Advisory Retainer

Ongoing strategic partnership for leaders navigating AI transformation. Not a project, a relationship. Continuous guidance as the landscape evolves, protocols shift, and your organization matures.

What You Receive:
  • Monthly strategic sessions (60 to 90 minutes)
  • Priority access to new research, insights, and protocol change alerts
  • AI initiative review and feedback on all projects and vendor evaluations
  • AEO + GEO performance reviews and optimization recommendations
  • Community access and peer connections
  • Quarterly strategic roadmap refresh



First-Party Data Strategy & CDP Architecture

Build a First-Party Data Fortress where direct bookings and guest relationships become exponentially more valuable than intermediary dependencies. We design CRM/CDP architectures that enable genuine personalization while respecting privacy, with identity resolution across every touchpoint.

What You Receive:
  • First-party data audit and opportunity mapping
  • CRM/CDP architecture design for hospitality-specific use cases
  • Identity resolution strategy across the full guest journey
  • Privacy-compliant personalization frameworks
  • Integration with AEO + GEO strategy for content-to-conversion tracking
  • Direct booking value optimization



Agentic Voice & Conversational AI

Your Guests Are Already Talking to AI. Make Sure It Talks Back for You.

Voice and conversational AI agents are becoming the primary interface for guest service, reservation handling, upselling, and on-property requests. We partner with Hey Koala, a purpose-built agentic AI platform for hospitality, to design and implement voice and chat agents that are connected to your systems, trained on your brand, and capable of completing real transactions.

This is not a chatbot. This is a fully integrated AI agent that handles guest interactions end-to-end.

"Powered by Hey Koala"

What You Get:
  • Voice and conversational AI strategy aligned to your brand and guest journey
  • Hey Koala platform implementation and system integration (PMS, CRS, CRM)
  • Custom AI agent training on your property details, policies, and brand voice
  • Reservation handling, upsell, and guest service workflow design
  • Multi-channel deployment (phone, web chat, in-app, on-property)
  • AI agent governance and escalation protocols for human handoff
  • Ongoing performance monitoring, conversation analytics, and optimization
  • Ongoing agentic commerce performance review



Agentic Commerce Readiness (MCP + UCP)

Get Ready to Transact in the Age of AI Agents

Two critical infrastructure layers are emerging that every hospitality business needs to implement.

MCP (Model Context Protocol) is the context and data layer, how AI agents connect to your PMS, CRS, inventory, pricing systems, and guest data. Without MCP integration, AI agents cannot access the real-time information they need to act on your behalf.

UCP (Universal Commerce Protocol) is the commerce execution layer, how AI agents complete actual bookings, modifications, upgrades, and transactions. It is the payment and action infrastructure that takes an AI agent from recommendation to reservation.

Together, MCP and UCP form the backbone of agentic hospitality. A property that has both is ready for the AI-first commerce era. A property that has neither will lose bookings to competitors who have made this investment.

We partner with Listo AI to deliver end-to-end agentic commerce readiness, converting your existing systems into production-ready apps inside AI platforms like ChatGPT, Claude, and Gemini.

"Powered by Listo AI"

What You Get:
  • MCP readiness assessment and integration roadmap
  • PMS, CRS, and inventory system connectivity audit
  • UCP compatibility evaluation
  • Agentic booking flow design and testing
  • AI agent transaction monitoring and governance setup
  • AI-native app deployment across ChatGPT, Gemini, and Claude via Listo AI
  • Ongoing agentic commerce performance review



AI Governance Framework

Governance is the guardrail that makes everything else sustainable. We help you develop the principles, policies, and practices that ensure AI is used responsibly. This is not about slowing down adoption. It is about building the trust infrastructure that makes bold adoption possible.

What You Receive:
  • AI Ethics and Usage Policy customized to your operations
  • Data privacy and transparency frameworks aligned with guest expectations and regulations
  • Decision-making protocols: when AI assists, when it leads, when humans override
  • Vendor evaluation criteria and procurement governance
  • Regular audit and review mechanisms
  • Guest-facing AI transparency guidelines



AI Search Optimization (AEO + GEO)

AI has changed how travelers discover and choose where to stay. Two disciplines now define visibility, and they work best together.

Generative Engine Optimization (GEO) ensures your content is understood, cited, and recommended by AI engines like ChatGPT, Perplexity, Gemini, and Claude. GEO methods can boost source visibility by up to 40% in generative engine responses.

Answer Engine Optimization (AEO) makes your brand the definitive answer when travelers ask specific, high-intent questions. It targets the question-and-answer layer through topical authority, entity-based content architecture, and trusted structured data.

Together, they create a compounding AI visibility advantage that standalone SEO can no longer deliver.

What You Receive:
  • Full content audit through both a GEO and AEO lens
  • Schema markup implementation (Hotel, TouristTrip, Offer, FAQPage, Review)
  • Implementation of llms.txt files for AI agent comprehension
  • Content restructuring into self-contained, fact-rich sections with structured data
  • Question-intent mapping across your full guest journey
  • Entity-based content strategy building topical authority around your brand and destination
  • Cross-platform optimization across ChatGPT, Perplexity, Gemini, and Google AI Overviews
  • Performance tracking of AI citations, brand mentions, and answer engine visibility



AI Literacy Workshops

Custom workshops designed for teams at all levels. Build shared vocabulary and practical capability across your organization, giving every participant the confidence to engage meaningfully in AI-related decisions.



Executive Intelligence Briefings

The AI landscape changes weekly. Our briefings translate what happened into what it means for your business and what you should do about it. Curated, actionable intelligence, not noise.

What You Receive:
  • Monthly curated briefings on AI developments relevant to your industry
  • Protocol change alerts
  • Competitor intelligence and industry trend analysis
  • Actionable recommendations, not just news summaries
  • Quarterly strategic review session (60 minutes)



AI Crash Course

Comprehensive AI literacy for service industry professionals. Not a technology tutorial. A structured learning experience that builds foundational understanding of how AI works, what it can and cannot do, and how to evaluate AI tools and vendors critically.

What You Receive:
  • Role-specific curriculum for leadership, operations, and customer-facing teams
  • Real-world hospitality and travel case studies
  • Practical frameworks for evaluating AI tools and vendor claims
  • AI vocabulary and concept fluency for confident leadership conversations
  • Certificate of completion and ongoing learning pathway access

Learn More

AI Readiness Assessment

Before evaluating any AI tool, you need an honest picture of where you stand. We audit your technology stack, data infrastructure, team capabilities, and organizational culture against AI-native requirements. The deliverable is a prioritized roadmap that maps your specific gaps to specific actions.

What You Receive:
  • Technology stack audit against AI-native distribution requirements
  • Gap analysis between legacy systems and real-time API/MCP readiness
  • Organizational AI maturity assessment across all four framework pillars
  • Prioritized 90-day action roadmap with phased implementation milestones
  • Leadership alignment session to build shared vocabulary and vision