Bodhi Minds

The Origin Story

"The Name Behind the Name"

“Bodhi” means awakening. It is a word rooted in mindfulness philosophy, tied to the idea that clarity arrives not through force, but through presence. BodhiMinds was born from that principle.

This is not a solo venture. BodhiMinds is a collection of minds. It started with one person, but the vision was always bigger. Different minds coming together to achieve something meaningful, while keeping it simple. Doing it together rather than going alone.

More minds will join. That is by design. The most important breakthroughs happen when analytical precision meets cultural intuition, and when insight is translated into impact.

About The Founder

This story begins in a kitchen.

Rohit Khanna

Founder

About The Founder

This story begins in a kitchen.

Rohit Khanna was one of the youngest chefs in India to lead a fine dining restaurant, at a time when an iconic international hotel brand was entering the country for the very first time. In that kitchen, he learned something no classroom ever taught him. Hospitality is not a skill. It is a way of life. It is your values showing up on every plate, every interaction, every moment of service.

From there, the journey expanded across continents, through celebrated luxury hotel groups and fine dining establishments where three Michelin stars set the standard.

It was never just about food or rooms. It was about the entire journey.

He spent years designing end-to-end experiences at some of the largest convention and hospitality venues in the world, responsible for every touchpoint from the first guest interaction to the lasting impression. Leading food and beverage operations at landmark properties, prestigious ultra-luxury hotels, and overseeing service at acclaimed fine dining restaurants.

These were not just jobs. They were laboratories for understanding what makes people feel seen, valued, and remembered. The insight was consistent. Great experiences are systems, not accidents. They require intentional design, clear governance, and teams that are empowered to make judgment calls when systems fall short.

Curiosity was never optional. It was the operating system.

We consistently challenged himself to go where others had not. During his postgraduate studies in international hospitality management, he chose a thesis topic that barely had any existing research: evaluating the quality of websites for the world’s highest-rated restaurants. At a time when the web was still emerging as a serious business tool, he asked a question no one else was asking. Do the digital experiences (Web perception) of three-star Michelin restaurants live up to the extraordinary expectations set by their physical ones?

There was almost no academic framework for this. So he built one from scratch. That instinct, to look at a gap, build a bridge, and walk across it, has defined every chapter of his career. From his early education in hospitality in India, to an advanced program at one of Switzerland’s most renowned hotel schools where he also served as a service lecturer, to a certificate program at an Ivy League institution, learning was never a phase. It was the constant.

Over nearly three decades, he built expertise across three continents and six industries. The roles varied. from leading experience design at a major convention center, to executive leadership in travel consulting, to strategic advisory for luxury brands. But the through-line never changed. How do you build something people trust?

The answer, across every industry and every continent, came back to four things. Humanity. Capability. Transparency. Reliability. These four pillars predict brand loyalty more accurately than any algorithm. And they became the foundation of everything BodhiMinds stands for.

The most valuable insight from this journey? Learning in community beats learning alone.

We are part of an Al fellowship, a global collective of practitioners, builders, and thinkers working at the intersection of intelligence and integrity. When executives share their experiments, including their failures, everyone accelerates.

That is why BodhiMinds is not just a consultancy. It is a community of service industry leaders navigating this transition together. Competition is less important than collective progress.

Built on Four Pillars

These aren’t just values. They’re the foundation of everything we build.

Clarity

We build AI that respects the nuance and complexity of human experience.

Literacy

Powerful intelligence that doesn't sacrifice depth for speed.

Governance

You should always understand how and why AI makes its recommendations.

Culture

Consistent, dependable intelligence you can trust with critical decisions.

THE POWER OF COMMUNITY

The most valuable insight from this journey? Learning in community beats learning alone.

We are part of an AI fellowship, a global collective of practitioners, builders, and thinkers working at the intersection of intelligence and integrity. When executives share their experiments, including their failures, everyone accelerates.

That is why BodhiMinds is not just a consultancy. It is a community of service industry leaders navigating this transition together. Competition is less important than collective progress.

Our Values

What We Believe

Trust in Human Judgment

AI can augment decisions, but humans must own the consequences. We keep people in the loop.

Solve real problems

Technology for its own sake is waste. Every tool, every process must serve genuine human needs.

Community Over Competition

Sharing knowledge openly accelerates everyone. Competition is less important than collective progress.

Credentials & Recognition

AI Business Fellow
(Perplexity AI, 2025 Cohort)

Co-Founder
AI Crash Course

AI Fellowship Community
Member

MA International
Hospitality Management

Post Graduate Diploma
Swiss Hotel School

Strategic Partnerships
BLLA

AI Business Fellow
(Perplexity AI, 2025 Cohort)

Co-Founder
AI Crash Course

AI Fellowship Community
Member

MA International
Hospitality Management

Post Graduate Diploma
Swiss Hotel School

Strategic Partnerships
BLLA

Let's Start a Conversation

Whether you are curious about AI strategy or ready to transform your approach to building trust, we would love to hear your story.

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Advisory Retainer

Ongoing strategic partnership for leaders navigating AI transformation. Not a project, a relationship. Continuous guidance as the landscape evolves, protocols shift, and your organization matures.

What You Receive:
  • Monthly strategic sessions (60 to 90 minutes)
  • Priority access to new research, insights, and protocol change alerts
  • AI initiative review and feedback on all projects and vendor evaluations
  • AEO + GEO performance reviews and optimization recommendations
  • Community access and peer connections
  • Quarterly strategic roadmap refresh



First-Party Data Strategy & CDP Architecture

Build a First-Party Data Fortress where direct bookings and guest relationships become exponentially more valuable than intermediary dependencies. We design CRM/CDP architectures that enable genuine personalization while respecting privacy, with identity resolution across every touchpoint.

What You Receive:
  • First-party data audit and opportunity mapping
  • CRM/CDP architecture design for hospitality-specific use cases
  • Identity resolution strategy across the full guest journey
  • Privacy-compliant personalization frameworks
  • Integration with AEO + GEO strategy for content-to-conversion tracking
  • Direct booking value optimization



Agentic Voice & Conversational AI

Your Guests Are Already Talking to AI. Make Sure It Talks Back for You.

Voice and conversational AI agents are becoming the primary interface for guest service, reservation handling, upselling, and on-property requests. We partner with Hey Koala, a purpose-built agentic AI platform for hospitality, to design and implement voice and chat agents that are connected to your systems, trained on your brand, and capable of completing real transactions.

This is not a chatbot. This is a fully integrated AI agent that handles guest interactions end-to-end.

"Powered by Hey Koala"

What You Get:
  • Voice and conversational AI strategy aligned to your brand and guest journey
  • Hey Koala platform implementation and system integration (PMS, CRS, CRM)
  • Custom AI agent training on your property details, policies, and brand voice
  • Reservation handling, upsell, and guest service workflow design
  • Multi-channel deployment (phone, web chat, in-app, on-property)
  • AI agent governance and escalation protocols for human handoff
  • Ongoing performance monitoring, conversation analytics, and optimization
  • Ongoing agentic commerce performance review



Agentic Commerce Readiness (MCP + UCP)

Get Ready to Transact in the Age of AI Agents

Two critical infrastructure layers are emerging that every hospitality business needs to implement.

MCP (Model Context Protocol) is the context and data layer, how AI agents connect to your PMS, CRS, inventory, pricing systems, and guest data. Without MCP integration, AI agents cannot access the real-time information they need to act on your behalf.

UCP (Universal Commerce Protocol) is the commerce execution layer, how AI agents complete actual bookings, modifications, upgrades, and transactions. It is the payment and action infrastructure that takes an AI agent from recommendation to reservation.

Together, MCP and UCP form the backbone of agentic hospitality. A property that has both is ready for the AI-first commerce era. A property that has neither will lose bookings to competitors who have made this investment.

We partner with Listo AI to deliver end-to-end agentic commerce readiness, converting your existing systems into production-ready apps inside AI platforms like ChatGPT, Claude, and Gemini.

"Powered by Listo AI"

What You Get:
  • MCP readiness assessment and integration roadmap
  • PMS, CRS, and inventory system connectivity audit
  • UCP compatibility evaluation
  • Agentic booking flow design and testing
  • AI agent transaction monitoring and governance setup
  • AI-native app deployment across ChatGPT, Gemini, and Claude via Listo AI
  • Ongoing agentic commerce performance review



AI Governance Framework

Governance is the guardrail that makes everything else sustainable. We help you develop the principles, policies, and practices that ensure AI is used responsibly. This is not about slowing down adoption. It is about building the trust infrastructure that makes bold adoption possible.

What You Receive:
  • AI Ethics and Usage Policy customized to your operations
  • Data privacy and transparency frameworks aligned with guest expectations and regulations
  • Decision-making protocols: when AI assists, when it leads, when humans override
  • Vendor evaluation criteria and procurement governance
  • Regular audit and review mechanisms
  • Guest-facing AI transparency guidelines



AI Search Optimization (AEO + GEO)

AI has changed how travelers discover and choose where to stay. Two disciplines now define visibility, and they work best together.

Generative Engine Optimization (GEO) ensures your content is understood, cited, and recommended by AI engines like ChatGPT, Perplexity, Gemini, and Claude. GEO methods can boost source visibility by up to 40% in generative engine responses.

Answer Engine Optimization (AEO) makes your brand the definitive answer when travelers ask specific, high-intent questions. It targets the question-and-answer layer through topical authority, entity-based content architecture, and trusted structured data.

Together, they create a compounding AI visibility advantage that standalone SEO can no longer deliver.

What You Receive:
  • Full content audit through both a GEO and AEO lens
  • Schema markup implementation (Hotel, TouristTrip, Offer, FAQPage, Review)
  • Implementation of llms.txt files for AI agent comprehension
  • Content restructuring into self-contained, fact-rich sections with structured data
  • Question-intent mapping across your full guest journey
  • Entity-based content strategy building topical authority around your brand and destination
  • Cross-platform optimization across ChatGPT, Perplexity, Gemini, and Google AI Overviews
  • Performance tracking of AI citations, brand mentions, and answer engine visibility



AI Literacy Workshops

Custom workshops designed for teams at all levels. Build shared vocabulary and practical capability across your organization, giving every participant the confidence to engage meaningfully in AI-related decisions.



Executive Intelligence Briefings

The AI landscape changes weekly. Our briefings translate what happened into what it means for your business and what you should do about it. Curated, actionable intelligence, not noise.

What You Receive:
  • Monthly curated briefings on AI developments relevant to your industry
  • Protocol change alerts
  • Competitor intelligence and industry trend analysis
  • Actionable recommendations, not just news summaries
  • Quarterly strategic review session (60 minutes)



AI Crash Course

Comprehensive AI literacy for service industry professionals. Not a technology tutorial. A structured learning experience that builds foundational understanding of how AI works, what it can and cannot do, and how to evaluate AI tools and vendors critically.

What You Receive:
  • Role-specific curriculum for leadership, operations, and customer-facing teams
  • Real-world hospitality and travel case studies
  • Practical frameworks for evaluating AI tools and vendor claims
  • AI vocabulary and concept fluency for confident leadership conversations
  • Certificate of completion and ongoing learning pathway access

Learn More

AI Readiness Assessment

Before evaluating any AI tool, you need an honest picture of where you stand. We audit your technology stack, data infrastructure, team capabilities, and organizational culture against AI-native requirements. The deliverable is a prioritized roadmap that maps your specific gaps to specific actions.

What You Receive:
  • Technology stack audit against AI-native distribution requirements
  • Gap analysis between legacy systems and real-time API/MCP readiness
  • Organizational AI maturity assessment across all four framework pillars
  • Prioritized 90-day action roadmap with phased implementation milestones
  • Leadership alignment session to build shared vocabulary and vision